Frequently Asked Questions

Everything you need to know about your grooming essentials.

How long does shipping typically take?

Standard shipping within the United States usually takes 3-5 business days. Expedited shipping options are available at checkout for faster delivery.

What is your return policy?

We offer a 30-day return policy for products purchased directly from our site. Items must be in their original packaging and at least half-full to be eligible for a refund.

Are American Crew products cruelty-free?

Yes, American Crew is committed to the ethical treatment of animals. We do not conduct animal testing on our products or ingredients.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.

How do I choose the right styling product for my hair type?

Each product page includes a 'Hold' and 'Shine' guide. Generally, use Fiber for thick hair with high hold, and Pomade for classic looks with high shine.